Legacy WINDmeter Troubleshooting Follow
This article is for the legacy (plug-in) WINDmeter that is connected to mobile devices using a 3.5mm headphone jack. For Bluetooth WINDmeter troubleshooting, see Bluetooth WIND & WEATHERmeter Troubleshooting
For all devices
- Make sure your device is fully supported by the WINDmeter: Legacy WINDmeter Supported Devices
- Make sure volume is on maximum and location services are enabled.
- Close out of background audio applications, e.g. Youtube, music players, etc. Some audio apps that run in the background may actually reduce the volume output and essentially cut power to the WINDmeter or create background noise causing erroneous readings.
- The WINDmeter must be seated firmly into the headphone jack. Check the headphone jack for crumbs, lint or other particles that may need to be carefully removed.
- Uninstall and re-install the app. Make sure that you accept the permissions.
For Android devices
- Save the WINDmeter app on the phone or tablet's memory rather than on the SD card.
- Turning "Vibrate on sound" OFF on Android devices may make a difference.
- Uninstall and re-install the app. Make sure that you accept the permissions.
For iOS devices
- Be sure to firmly and completely insert the WINDmeter into the headphone jack or lightning adapter. Use a certified lightning adapter from Apple.
- Audio must not be set to mono. If it is set to mono, the WINDmeter app will appear normal but a "No Wind Recorded?" message will appear when you try to take a reading.
To confirm Mono Audio is not on, go to Settings > General > Accessibility > Mono Audio = OFF (gray). - The microphone must be turned on for the WINDmeter app. If it is not turned on the WINDmeter app will display a "WINDmeter Not Found" error message.
To confirm the Microphone is on, go to Settings > Privacy > Microphone > Wind Meter = ON (green). If you do not see WINDmeter in your Microphone privacy settings, check the microphone privacy settings under General > Restrictions (parental controls). - Uninstall and re-install the app. Make sure to accept all the permissions.
For European iOS devices
The WeatherFlow WINDmeter may NOT support iOS devices sold in Europe (except Italy, Finland or Spain) because headphone output may not exceed 100dB. This decibel limit is in place, in accordance with EU regulations to prevent hearing damage. The limited audio output may not be enough to power the Wind Meter. However, if you use new iOS devices, such as an iPhone 5 with iOS 6.x or above, you may able to turn off the volume limit.
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