Managing Your Tempest Account Follow

This guide has instructions for...

1. Merging Stations or Replacing Hubs
2. Re-linking a Weather Underground Data Feed
3. Deleting Your Tempest Account

Merging Stations or Replacing Hubs

Follow these steps when...

• replacing an old Hub with a new Hub
• merging US & Canada versions of the AIR & SKY devices onto a new Hub

Procedure

1. Retrieve the old hardware: Unplug the old hub. Retrieve the sensor device(s) that you want to migrate to the new station.
2. Delete the old station: Open the app, go to settings > stations > slide the old station left, then confirm delete.
3. Create a new station: In the app, set up a new station with the new Hub.
• At this point, you can add any new devices that have never been paired to either Hub (Tempest).
• If you don’t have any new devices to pair to the Hub, proceed to step 4.
4. Reset and add the old devices to the new Hub:
• If you don't have any old devices to pair to the Hub, proceed to step 5.
• Reset each device:
  Press & hold the translucent button on the base of each device until you get a flashing green LED. The LED will then slowly blink green indicating the device is ready to pair to a new Hub.
• Add device(s) to the new station Hub:
  In the app, go to settings > stations > choose the new station > manage devices > tap “+” in the top right corner and add each device.
5. Reinstall the devices: You can install the device(s) outdoors once you confirm data is reporting in the app. You're done!
   
   
6. Contact Us. Once you're up and running, please contact us and we’ll merge the data and calibration settings from the old station into the new station. Be sure to include the email address you use to sign in to the Tempest app. (This step is technically optional - if you don't need or want to merge your old data, you can stop at step 5)

Merging Data from Legacy Smart Weather Stations to a Tempest System

Data cannot be merged from an AIR and SKY device to a Tempest device. If you want the historical AIR and SKY data on your station, you must attach the AIR and SKY to the new station Hub. Then, when the legacy devices are in place, we can recover the archived data to those devices. You don't need to continue operating the legacy devices, but they need to be added to the station Hub as placeholders for the historical data.

EU and AU/NZ versions of the legacy Smart Weather Stations

Originally, we expected complete compatibility with the original AIR and SKY devices with the new Tempest Hub. To our surprise, we discovered that this would not be possible due to some radio communication issues. The old AIR and SKY devices will not be able to be added to the new Hubs. We actually knew this would be a limitation with Australian versions of the devices due to recent changes of RF standardization but the incompatibility was unanticipated for European versions. 

The only consequence of this is that owners of the original Smart Weather Station will need to keep the AIR and SKY operating on the old Hub. You can still operate multiple stations (Hub + devices) on your account; two Hubs, two stations with AIR + SKY on the old Hub and Tempest on the new Hub.

Re-linking your new station's WU data feed

You can easily use the same WU PWS station ID and Key - first unlink the old station on your account on the web: https://tempestwx.com

When the new station is set up and reporting, re-do the WU data feed on the website and use the same ID and key to link them. You'll need to grab the WU PWS ID and key from your account on WU under your weather station profile.

How to Delete Your Tempest Account

To delete your account completely, follow one of these two options: 

1. Within the Tempest Weather app, navigate to Settings > Account Management > Delete Account.
2. If you no longer have the app installed, you can submit a ticket and request your account be deleted.

Changing your Account Email

At this time, it is not possible to change your account email. Please submit a ticket to make a request. Provide the current and new email for the account.