Troubleshooting Guide (Setup, WiFi, Hub & Tempest Device) Follow

First Time Setup

• WiFi network not found
• Hub not found
• Tempest device not found

Bluetooth Connection

• Mobile app connection to Hub - "Hub not found"

Hub WiFi Connection

• View all error codes
• WiFi network is not found
• Hub cannot connect to WiFi
• Hub loses WiFi connection - "Station offline"
• Hub LED status indicators

Tempest Sensor Device

• Data is not current / device is not connected
• Tempest device has lost power
• Tempest device has disconnected from the Hub
• Sensor not reporting data
• Replacing a disconnected device / swapping a new device

First Time Setup Troubleshooting

WiFi network not found

If you don't see your WiFi network in the list of available networks...

• Move the Hub closer to the WiFi access point
• Refresh the WiFi network list in the app
• Close and reopen the app
• Reboot your WiFi access points
• Turn off the Tempest sensor device

Additional WiFi network tips

• If you are using multiple access points, choose the master access point when setting up the Hub's WiFi connection. Locate the Hub closest to the master access point.
• Make sure your router is broadcasting a 2.4GHz network. The Hub will only find and connect with 2.4GHz networks. If you have a mesh network with 'band steering' capabilities, you will need to establish a static 2.4GHz network for the Hub to stay connected to.

Hub not found

If you are getting a "Hub not found" error message, this usually means the app is not detecting a Bluetooth connection between the Hub and your smartphone or tablet. Try the following steps...

1. Close the app completely, close the app from running in the background.
2. Unplug the Hub for 10 seconds and plug it back in to power cycle the device. Wait a minute for it to reboot.
3. Toggle your phone's Bluetooth off and back on.
4. Reopen the app and proceed with initial setup.

Additional Hub Bluetooth connection tips

• For Android devices: Enable Location Services. Enabling location services is necessary to scan for Bluetooth LE devices.
• For iOS devices: Make sure the app is allowed Bluetooth permission. Go to Settings > scroll down and find the Tempest Weather app and enable "Bluetooth Sharing" for the app.
  
  
• Do not try to manually pair the Hub to your device through Bluetooth settings. If you manually paired to the Hub, disable the pairing in your phone's Bluetooth settings. Then power cycle the Hub. Close and reopen the Tempest Weather app.
  
  
• Make sure the app has permission to use Bluetooth on your device.
• Restart your smart phone or tablet.
• Toggle Bluetooth off on your device and then back on.
• You should only have the app open on one device during initial setup.
  
  
• Disable Bluetooth on other nearby devices. It's unlikely, but possible the Hub has connected to another BLE device nearby, laptops, computers, smart watches, etc.

Tempest device not found

The Tempest device must be in pairing mode before connecting to the Hub. Pairing mode is indicated by a slow blinking green LED on the base of the unit.

1. Remove the mounting attachment.
2. On the base of the device, press and hold the clear button next to the power switch until the LED flashes.
3. After a few seconds the LED will slowly blink green, indicating it is ready to pair to a Hub. Continue with the setup procedure in the app.

Additional device connection tips

If the LED on the base of the unit is not illuminating at all, there could be a low battery issue. Make sure the device is turned on and place it outdoors with the solar panels facing towards the sun. The Tempest device can charge sufficiently within a few hours. Check the LED again.

Bluetooth Connection Troubleshooting

Mobile app connection to Hub - "Hub not found"

Bluetooth connection to the Hub is only necessary if you are connecting the Hub to a WiFi network, connecting sensor devices.

If you are getting a "Hub not found" error message, this means the app is not detecting a Bluetooth connection between the Hub and your smartphone or tablet.

• Close the app, unplug the Hub for 10 seconds and plug it back in to power cycle the device. Wait a minute for it to reboot, then reopen the app and proceed with initial setup.
• Enable Bluetooth and make sure the app has permission to use Bluetooth on your device.
  Android device users must enable location services for Bluetooth connectivity.
  
• Do not try to manually pair the Hub to your device through Bluetooth settings.
• Restart your smart phone or tablet.
• Disable Bluetooth on other nearby devices which the Hub might be connecting to. (This could be determined if the Hub's LED is blue, or the BLE LED is illuminated green on the new WiFi Hub, but the app is completely closed on your device).

Hub WiFi Connection Troubleshooting

View all error codes

WiFi network is not found

If you are having trouble locating your WiFi network, try the following suggestions...

• Tap 'Refresh' in the top right on the WiFi Setup screen in the Tempest app.
• Make sure your router is broadcasting a 2.4GHz network. The HUB only connects to 2.4GHz networks. If you have a mesh network with 'band steering' capabilities, you will need to establish a static 2.4GHz network for the Hub to stay connected to.
• Reboot your Hub and your network router and any range extenders.
• Close and reopen the mobile app.
  
• Turn off the Tempest sensor device when setting up a WiFi connection. This could help free up the Hub if it's busy processing data.
• If your SSID is hidden, choose Manual Setup and enter the SSID.

Hub cannot connect to WiFi

If you get a 'Hub not connected' error message in the app, see Bluetooth connection issues

• Check your password and try again.
• Make sure your router is broadcasting a 2.4GHz network. The Hub only connects to 2.4GHz networks. If you have a mesh network with 'band steering' capabilities, you will need to establish a static 2.4GHz network for the Hub to stay connected to.
• Turn off the Tempest sensor device when setting up a WiFi connection. This could help free up the Hub if it's busy processing data.
• Restarting hardware fixes a lot of problems - reboot your Hub, your network router and any range extenders; unplug them for a moment and then plug them back in.
• Close the app completely, make sure to exit out of background and then reopen the app. 

Additional WiFi Connection Tips

• The Hub does not support WEP security protocol. Check your router settings and change the security on the router from WEP to WPA. Some older routers may still be using a WEP security protocol which is outdated and not as secure.
  
  
• The Hub does not support Enterprise networks, username authentication or captured portal connections.
  
  
• Set up a guest network if your router is capable of doing so. Look to your router's user manual for specific instructions if needed. Some models may have admin login information on a sticker on the router itself.
  
  
• Mesh networking can cause connection issues with the Hub. If you are using multiple access points, try temporarily shutting down all but one access point, locate the Hub closest to the 'master' access point and try the WiFi setup again.
  
• If you have a mesh network with band steering capabilities, you will need to establish a static 2.4GHz network for the Hub to stay connected to.
  
  
• The Hub could be connected to a different device over Bluetooth. Check if the Hub has an active Bluetooth connection even when the app on your mobile device is completely closed.
  • If the single LED is blue on the Classic Hub, or if the BLE LED is illuminated on the new Standard Hub, that means either the app isn't completely closed yet, or the Hub is connected to a different Bluetooth device.
    • Turn off Bluetooth on nearby devices and power cycle the Hub. Wait a minute for the Hub to reboot. The single LED on the Classic Hub should be red or the status LED on the Standard Hub should be red. Re-open the app and wait for the Bluetooth connection to be indicated on the Hub. Go to settings > stations > choose your station > WiFi Setup > Next > follow the steps in the app to connect to your WiFi network.

Hub loses WiFi connection - "Station offline"

• Reboot your Hub, your WiFi router and all range extenders/access points.
  Wait for the Hub to reconnect automatically, the LED will turn green or the WiFi LED will illuminate green on the new WiFi Hub. If the app is open on any device it will show a blue LED or the BLE LED will illuminate green on the new WiFi Hub.
  To reconnect to WiFi manually, open the Tempest app > go to Settings > Stations > (select station) > WiFi Setup > follow the steps to reconnect the station Hub to your 2.4GHz WiFi network.
• Check the power supply.
  • Make sure the cable and power supply are firmly connected.
  • Try a different power supply if you have one available.
• Check the Hub's signal strength in the app.
  • Open the app, go to settings > stations > (select station) > tap the Status row and note the RSSI value for the Hub device which is an indicator of signal strength. A weaker signal would be between -80 to -100. If you have a weak signal, you may need to locate your Hub closer to the router or master access point.
• If you have a mesh network with band steering capabilities, this will cause the Hub to drop offline when the network switches to 5GHz. You will need to establish a static 2.4GHz network for the Hub to stay connected to.
• Connect the Hub to the master access point.
  This will offer a more stable connection than if you connect to a range extender. Unplug range extenders and refresh the available WiFi list in the app to avoid confusion on which network to connect to.
• If you're still having trouble getting the Hub reconnected to your WiFi network, clear the saved WiFi configuration and reconnect to the WiFi network in the app.
  1. Reset the Hub: while the Hub is powered, press and hold the reset button on the back of the Hub with a toothpick or paperclip, and release the button when the LED flashes or the WiFi LED flashes on the new WiFi Hub.
  2. Reconnect to WiFi: Open the app > go to settings > stations > choose your station > WiFi Setup > tap Next > follow the steps in the app to connect to your WiFi network.

Hub LED status indicators

Classic WiFi Hub Green: Connected to WiFi network. Blue: Connected to mobile device Bluetooth (BLE). Occurs when the mobile app is open on a nearby device. BLE connected status supersedes WiFi connection status. Blue + Cyan Flashing: Hub is in pairing mode. RED: Hub is powered but not connected to WiFi or Bluetooth.

New Standard WiFi Hub BLE Green: Connected to mobile device Bluetooth (BLE). WIFI Green: Connected to WiFi network. STATUS RGB Green: Connected to Tempest servers. Red: Can’t reach Tempest servers. Red Flashing: Hub is in pairing mode.

App Closed (First Time Setup)		App Open					App Closed
Start  ⚪ BLE ⚪ WIFI ⚪ STATUS	Hub Powered  ⚪ BLE ⚪ WIFI 🔴 STATUS	Start App ⮞ 🟢 BLE ⚪ WIFI 🔴 STATUS	Pairing Device ⮞ 🟢 BLE ⚪ WIFI 🔴💥 STATUS	Paired ⮞ 🟢 BLE ⚪ WIFI 🔴 STATUS	Wi-Fi Up ⮞ 🟢 BLE 🟢 WIFI 🔴 STATUS	Server Up ⮞ 🟢 BLE 🟢 WIFI 🟢 STATUS	Done ⚪ BLE 🟢 WIFI 🟢 STATUS

Tempest Device Connection Troubleshooting

For troubleshooting sensor measurements and accuracy, e.g. temperature, humidity, pressure, wind, rain, lightning data, see instead, Troubleshooting Measurements & Data.

The Tempest is not reporting current data or there is no data history

There are a few reasons why a Tempest device may not be reporting current observations...

1. The Tempest device has lost power

• Check the app to see if the device has power. The voltage reading in the app for the Tempest device should be above 2.35 volts. Make sure the solar panels are receiving direct sunlight in order to charge.

2. The Tempest device has disconnected from the station Hub

• Power cycle the Tempest sensor device.
  Remove the device from its mounting attachment. On the base of the device, switch the power OFF for a moment and then back ON. You should see a quickly flashing green LED if the device reconnects to the Hub successfully.
• Move the Hub to get a better signal to the Tempest sensor device.
  Check the RSSI value, which is an indicator of signal strength. Go to settings > stations > (select station) > tap the Status menu > scroll down to the connected device. A weak signal would be between -85 to -100. If the signal is weak, consider moving the Hub closer to the device which may be easier than relocating the sensor device. A direct vertical alignment is not the best positioning for a good radio connection, i.e. if the Tempest is mounted directly above the Hub on the roof.
• Reset the Hub's radio.
  1. Unplug the Hub.
  2. Using a thin tool, push & hold the reset button on the back of the Hub.
  3. Keep the button pressed and plug the hub back in.
  4. Wait for the blue LED on the back of the Hub and then release the button.

3. Failed sensor(s) or sensors not reporting, "--" seen in device observations

• Check the sensor status. Go to settings > stations > choose your station > scroll down and tap the status menu > scroll to the connected device > note the sensor status message towards the bottom.
  • If you see any failed sensor status in the app, power cycle the device.
    
    1. Remove the Tempest device from its mounting attachment.
    2. On the base of the device, switch the power OFF for a moment and then back ON.
    3. Wait for the LED status light. To check the LED status, press the button once for an indicator light. See LED status indicator references below.

Tempest device LED status indicators

The Tempest device's LED will not stay illuminated, even when it has power. To activate the LED status indicator, press the LED button on the base of the unit next to the power switch.

Red LED: The device may have a non-responsive sensor. This status supersedes all other device statuses.

If you're seeing a failed sensor status in the app or a red LED on the device itself, please check the Tempest device troubleshooting steps above.  If you cannot resolve the issue, please contact us for assistance. Do not delete the device from your station.

Purple LED: The device has not successfully paired to a Hub.

If you see a purple LED, the device needs to be reset the device reconnected to the station Hub.

1. Remove the mounting attachment from the Tempest device.
2. On the base of the device, press and hold the translucent button next to the power switch until the LED flashes.
3. After a few seconds the LED will slowly blink green, indicating it is ready to pair to a Hub.
4. Open the app, go to settings > stations > (select your station) > manage devices > tap “+” to add the device to the station Hub > select the serial number on screen to finish connecting the device.
   
   Note: If you are instead replacing a device on your station - after resetting the unit go to Settings > Stations > (choose your station) > Manage Devices > (select the device you are replacing) > Advanced > Replace Device > follow the remaining steps in the app to connect the new device.

Green LED: The device is paired to a Hub.

The Tempest device should be connected and reporting data to the station Hub. If you have a green status and you are not seeing any minute by minute observations you may need to check your phones internet connection and/or the Bluetooth connection to the Hub. Please contact us for assistance if you cannot resolve the issue.