Cancel a Subscription Follow

Subscriptions are either billed directly via credit card or through Apple via in-app purchase (IAP)

How to cancel a direct billing subscription

Subscriptions can be canceled upon request. Please submit a request to cancel your subscription.

To locate your account, please make sure to provide the following details:

• Full name
• Account e-mail
• Username
• Phone number

Members must contact us prior to their billing renewal date to cancel a subscription before the next billing cycle. Once a payment has been made, it is non-refundable.

You can also leave us a voicemail but please be sure to spell out your email address, name and username. Please call 800-946-3225 and leave us a message.

If your subscription renews before we can cancel it, you will be entitled to a refund as long as your request submission is dated before your subscription renewal date.

How to cancel an Apple in-app Purchase Subscription

If you purchased a subscription through Apple in-app purchase (IAP), you can turn off the auto-renewing option in your Apple ID subscriptions. Only the Apple ID user can manage their subscriptions. 

Go to your iOS settings > tap your Apple ID > go to Subscriptions and cancel the auto-renewing subscription.

If your device is signed in to your Apple ID the following link will take you directly to manage your purchases and renewals: https://apple.co/2Th4vqI

For additional instructions: https://support.apple.com/en-us/HT202039

Subscription Terms and Conditions:

All memberships automatically renew at the applicable rate upon the end of each term. $9.99/mo. Pro plans require a 12-month commitment; early terminations will be subject to a fee. Pre-Pay Annual and Month-to-Month plans have no commitment. A subscription can be canceled before the end of the current term, but partial refunds are not available. Annual plans are billed monthly and incur penalties if canceled before a full year. See full details on fees and payments in terms and conditions.

How to Delete your Account

When you cancel a subscription, your account remains active with access to all free content. To delete your account completely, follow one of these two options:

1. Within the app, navigate to Settings > Manage Account > Delete Account
2. If you no longer have the app installed, you can submit a ticket to customer service. Be sure to include your full name, phone number, email address and/or username.