Cancel a Subscription Follow

Subscriptions are either billed directly via credit card or through Apple via in-app purchase (IAP)

How to cancel a direct billing subscription

Subscriptions can be canceled upon request. Please submit a request to cancel your subscription.

To locate your account, please make sure to provide the following details:

• Full name
• Account e-mail
• Username
• Phone number

Members must contact us prior to their billing renewal date to cancel a subscription before the next billing cycle. Once a payment has been made, it is non-refundable.

You can also leave us a voicemail but please be sure to spell out your email address, name and username. Please call 800-946-3225 and leave us a message.

If your subscription renews before we can cancel it, you will be entitled to a refund as long as your request submission is dated before your subscription renewal date.

How to cancel an Apple App Store Subscription

If you purchased a subscription through Apple in-app purchase you can turn off the auto-renewing option in your Apple ID subscriptions. Only the Apple ID user can manage their subscriptions. 

Go to your iOS settings > tap your Apple ID > go to Subscriptions and cancel the auto-renewing subscription.

If your device is signed in to your Apple ID the following link will take you directly to manage your purchases and renewals: https://apple.co/2Th4vqI

For additional instructions: https://support.apple.com/en-us/HT202039

How to cancel a Google Play in-app Purchase Subscription

If you purchased a subscription through Google Play in-app purchase, you can turn off the auto-renewing option in your Google Play subscriptions. Only the Google account owner can manage their subscriptions. 

Go to your subscriptions within the Google Play Store > find the subscription you want to cancel > cancel the subscription.

Subscription Terms and Conditions:

All memberships automatically renew at the applicable rate upon the end of each term. A subscription can be canceled before the end of the current term, but partial refunds are not available. It is possible to cancel an annual subscription early, but charges will be based on the month-to-month rates. See full details on fees and payments in terms and conditions.

How to Delete your Account

When you cancel a subscription, your account remains active with access to all free content. To delete your account completely, follow one of these two options:

1. Within the app, navigate to Settings > Manage Account > Delete Account
2. If you no longer have the app installed, you can submit a ticket to customer service. Be sure to include your full name, phone number, email address and/or username.