Troubleshooting Guide for Smart Weather Stations Follow

This guide is only intended for the legacy Smart Weather Station.

If you're looking for Tempest System troubleshooting, see Tempest Troubleshooting Guide (Initial Setup, WiFi, Hub & Tempest device)

• Station Setup
  • WiFi network not found
    
  • AIR / SKY "device not found"
    
• Bluetooth Connection - "Hub not found"
• WiFi Connection
  • Hub loses WiFi connection - "Station offline"
  • Hub cannot connect to WiFi
    
• AIR & SKY Devices
  • Connection to Hub
  • Sensors not reporting data

Setup Troubleshooting

WiFi network not found

If you are having trouble locating your WiFi network, try the following suggestions...

• Tap 'Refresh' in the top right on the WiFi Setup screen in the Tempest Weather app.
• Make sure your router is broadcasting a 2.4 GHz band network. The HUB only communicates on a 2.4GHz network which offers greater range than 5GHz. The Hub does not require large or fast data transfer.
• If your network is hidden, choose Manual Setup and enter the SSID.
• Reboot your Hub and your WiFi router as well as any range extenders.

AIR or SKY device not found

In order to connect to the Hub, AIR and SKY must be in pairing mode, indicated by a slow blinking green LED on the base of the unit.

1. Power cycle the device, either open and close the battery door and/or detach and reattach the solar power accessory. Make sure to realign the arrows on the accessory and the base of the SKY unit.
2. After a few seconds the LED will be slowly blinking green, indicating the device is in pairing mode and awaiting connection to a Hub. You can peer through the openings on the bottom of the solar power accessory to view the LED status on the base of the SKY unit.
3. Continue with the setup procedure in the app.

If the LED is not slowly blinking green, reset the device to put it in pairing mode.

1. Press and hold the clear button on the base of the unit and release once the LED flashes green. 
   Using SKY solar panel accessory: There should be plenty of charge on the solar power accessory to supply power to the SKY unit out of the box. Use a thin tool to pass through the slit in the solar panel and press and hold the clear button and release once the LED flashes green.
   
2. Continue with the setup procedure in the app.

Additional tips

If the LED is not illuminating at all on the base of the unit, there could be a power supply issue. Check the batteries or solar power accessory connection.

• Make sure the batteries are fresh and inserted properly.
• Make sure the arrows on the solar power accessory are aligned with those on the base of the SKY unit.
• See Batteries in AIR & SKY for more info on battery installation and using the solar power accessory.
  

Hub not found

See Bluetooth Connection Issues.

Bluetooth Connection Issues

Hub not found

If you are getting a "Hub not found" error message, first make sure the app has permission to use Bluetooth on your device.

For Android devices: Enable Location Services.
Enabling location services is necessary to scan for Bluetooth LE devices.
For iOS devices running new iOS 13: Following the new iOS 13 update, Bluetooth permission may have been disabled. Make sure the app is allowed Bluetooth permission. Go to Settings > scroll down and find the Tempest Weather app and enable "Bluetooth Sharing" for the app.

1. Restart your smart phone or tablet.
2. Unplug the Hub for a moment to power cycle the device.
3. Enable Bluetooth on your smart phone or tablet and stand close to the Hub.
4. Open the app and wait for the blue LED to illuminate on the back of the Hub.
5. Proceed with station setup in the app.

WiFi Connection Issues

Hub loses WiFi connection - "Station offline"

• Move the Hub closer to your router.
  Check the RSSI value which is an indicator of signal strength: go to settings > stations > (select station) > tap the Status row and note the RSSI value for the Hub. A weak signal would be between -85 to -100. If you have a weak signal, consider locating your Hub closer to the router.
• Reboot your Hub, your WiFi router and any and all range extenders.
  Wait for the Hub to reconnect or reconnect to WiFi manually: open the app > go to Settings > Stations > (select station) > WiFi Setup.
• Connect the Hub directly to your router which will offer a much more stable connection than if you connect to a range extender. Unplug any and all range extenders to avoid confusion on which network to connect to.
• If you're still having trouble, try clearing the saved WiFi connection and try again. To clear the saved WiFi connection, press and hold the reset button on the back of the hub with a toothpick or paperclip, release when the LED flashes.

Hub cannot connect to WiFi

• If you get a 'Hub not connected' error message in the app, see Bluetooth connection issues
• Check your password and try again.
• The Hub only connects to 2.4GHz band networks. Make sure your router is broadcasting a 2.4GHz network.
• Restarting hardware fixes a lot of problems - reboot your Hub, your network router and any range extenders then re-attempt the WiFi setup in the app.
• Make sure the USB charger block used to power the Hub has an output rated to at least 1.0A (amps) @ 5.0V (volts). WeatherFlow power blocks are adequately rated.
• Check your router settings:
  • Make sure you are broadcasting a 2.4GHz band network.
  • Try setting up a guest network if your router is capable of doing so.
  • The Hub does not support WEP security protocol. Change the security on the router from WEP to WPA. Some older routers may still be using a WEP security protocol which is outdated and not as secure.
  • If you have multiple access points broadcasting the same SSID, try temporarily shutting down all but one access point, restart the devices and try the WiFi setup again. Mesh networking could cause connection issues with the Hub.

LED status indicators on HUB

GREEN = WiFi connected and station online.
All good!

BLUE = Bluetooth (BLE) connected (when app is in use).
BLE connection status supersedes WiFi connection status.

All good!

A special case is BLUE+CYAN flashing, when the Hub is in pairing mode.

RED = Not connected.
Check Bluetooth and WiFi network settings.

Device Troubleshooting (AIR/SKY)

For troubleshooting on sensor reading accuracy, i.e. temperature, humidity, pressure, wind, rain, lightning, see Sensor Readings

Sensors devices not reporting data

• Check the batteries or the available voltage on the solar panel in the app.
  You can enable the battery voltage display in the app by going to settings > stations > (select station) > advanced > enable battery cards.
• Power cycle the Hub: unplug the Hub for 10 seconds and then reapply power. Check the app to see if the device reconnects.
• Check the RSSI value, which is an indicator of signal strength, to see if the device needs to be moved closer to the Hub. Go to settings > stations > (select station) > tap the Status row and note the RSSI value for the problem AIR or SKY. A weak signal would be between -85 to -100.
• Power cycle the AIR or SKY device: open and close the battery door on the unit. You should see a quickly flashing green LED if the device reconnects successfully. If not, check the batteries; make sure they are fresh and inserted correctly.
  Using SKY solar panel accessory: Power cycle SKY by detaching the panel momentarily and then reattach. You can see the LED indicator light on the base of SKY by peering through the slit on the solar panel. The LED will flash green if the SKY reconnects successfully, or check the app to confirm SKY is reporting observations.
• If your device is still not connected, check the status of the device: Push the clear LED button next to the battery door on the device to activate a health indicator light. See table below for reference...
  Using SKY solar panel accessory: Use a thin tool to pass through the slit in the solar panel and push the LED button.

LED Status on sensor devices


Red: Bad sensor, status supersedes all other statuses.

1. Try power cycling the unit;
   For AIR, open and close the battery door.
   For SKY, detach and reattach the solar power accessory.
   Check the status again: press the clear button on the base of the unit for an indicator light.
   Using the SKY's solar power accessory? Use a thin tool to pass through the slit on the bottom of the solar power accessory and press the LED button.
   
2. If your unit still has a bad sensor status (red LED) you may need to contact us for assistance.

Purple: The device is not properly connected to a Hub.

1. Reset and re-pair the device to the Hub:
   
   • Press and hold the clear button next to the battery door then release when the LED flashes green. 
     Using the SKY's solar power accessory? Use a thin tool to pass through the slit on the bottom of the solar power accessory and press and hold the LED button, release once the LED flashes green.
2. Open the app, go to settings > stations > (select your station) > manage devices > in the top right, tap “+” to add a device > add the device back to your station Hub.

Solid Green: The device is paired with a Hub.
If you have a green status and you are not seeing any minute by minute observations you may need to reset and re-pair your device: 

1. Reset the unit: press and hold the clear LED button next to the battery door for five seconds then release when the LED flashes green.
   Using SKY solar panel accessory: Use a thin tool to pass through the slit in the solar panel and press and hold the LED button for five seconds then release once the LED flashes green.
2. Restart your hub: unplug the hub for a few moments then reapply power.
3. Re-add the device to your station: go to Settings > Stations  (select station) > Manage Devices > tap "+" (top right) to add device and follow the procedure.